Refunds & Returns Policy

We want you to love your new shoes — but if they’re not quite right, we’re here to help.

If you change your mind or the fit isn’t quite perfect, you’re welcome to return your shoes within 14 days of delivery for online orders.

For Online Orders

• Full-priced items: Eligible for a full refund.
• Sale or discounted items: Also eligible for a full refund.

For In-Store Purchases

• Full-priced items: You may choose an exchange, credit note or full refund.
• Sale or discounted items: Eligible for an exchange or credit note only. Refunds are not available for change of mind or incorrect choice on sale items, subject to your rights under Australian Consumer Law.

Return Conditions

To be eligible for a return, items must be:

• Unworn and in their original condition.
• Returned with the original shoe box and paper packaging.
• Accompanied by proof of purchase.

We recommend trying shoes on a carpeted surface to avoid marks or damage. Returns that do not meet these conditions may be declined and returned to you, subject to applicable consumer law.

Please note: Customers are responsible for all return shipping costs for both domestic and international orders, unless the item is confirmed to be faulty. Original shipping costs are non-refundable for both domestic and international orders.

We recommend using a tracked postage service, as Euro Shoes cannot be held responsible for returns lost in transit.

Faulty Items

If you believe your item is faulty, we’re happy to assess it in-store or via clear photographs. Depending on the nature of the issue and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

We will cover applicable postage costs associated with faulty returns where required by law.

How to Return Your Items

Request a Return

Email us at shane@europaimports.com.au with your reason for return for assessment. Please wait for our instructions before sending your item back.

Prepare Your Parcel

Pack your item securely, including the original shoe box and paper packaging, and return it to:

Euro Shoes
4/502 Marmion St
Booragoon WA 6154
Australia

You can lodge your parcel at your nearest Australia Post office.

For Exchanges

If you're exchanging an item, we’ll dispatch your new pair within 1–2 business days of receiving your return, subject to approval and stock availability.

For Refunds

Please allow 5–7 business days for your return to be processed and your refund to be issued. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

We value your satisfaction and aim to make the returns process as smooth as possible. If you have any questions or need assistance, please don't hesitate to contact us.