Shipping policy
Euro Shoes offers standard and express delivery within Australia through Australia Post, along with international shipping. Orders are dispatched from Western Australia.
Order Processing
Please allow 1–3 business days for your order to be dispatched. Orders are processed Monday to Friday, excluding public holidays.
Processing may take longer during sales and promotional periods. Delivery estimates below begin after dispatch and do not include processing time.
Australian Standard Delivery
- Free standard shipping on orders of $250 and over.
- $25 standard shipping on orders under $250.
These rates apply to both full-priced and sale items.
Estimated delivery: 3–10 business days after dispatch, depending on your state and location. Remote and regional deliveries may take longer.
Australian Express Delivery
- Orders under $250: $30.
- Orders of $250 and over: Upgrade to express shipping for an additional $10.
These rates apply to both full-priced and sale items.
Express Post delivery times depend on Australia Post’s delivery network and your postcode. Express shipping does not shorten order processing time and is not a guarantee of next-day delivery.
International Shipping
International shipping options and charges are calculated at checkout based on your destination and order.
Delivery times vary by country and may be affected by customs processing and local delivery services. If your destination is unavailable at checkout, please contact us for assistance.
Customs Duties & Taxes
International orders may attract customs duties, import taxes or other local charges. These charges are the customer’s responsibility unless expressly included at checkout.
Customs requirements vary by country. Please contact your local customs authority for further information before ordering.
Tracking Your Order
Once your order has been dispatched, you’ll receive an email with your tracking details. Australian deliveries can be tracked through the Australia Post website.
Orders containing multiple items may be dispatched separately. If this occurs, tracking details will be provided for each parcel.
Receiving Your Delivery
A signature may be required on delivery. We recommend choosing an address where someone will be available to receive your parcel.
If delivery cannot be completed, follow the collection or redelivery instructions provided by Australia Post. If you authorise Safe Drop, please choose a secure location.
Delivery Delays & Assistance
All delivery timeframes are estimates. Public holidays, peak periods, carrier disruptions and customs processing may cause delays.
If your parcel is delayed, tracking has not updated or you need help with your delivery, please contact us so we can assist.
Email: shane@europaimports.com.au
Phone: (08) 9330 9690